Dr. Hossein Interviewed by CBC's Go Public

Hardik Patel knew something wasn't right when a Royal Bank customer service agent told him there was only one way he could access his online RRSP account — he'd have to open a chequing account, with monthly fees.

Patel's experience mirrors some findings of a recent report, years in the making, from the Financial Consumer Agency of Canada (FCAC) which suggests racialized bank customers are pitched inappropriate financial products more often than other customers.

Patel wanted assurances that RBC staff wouldn't try to upsell someone else, and also objected to a remark the agent had made about his accent.

The full article and Dr. Hossein’s video interview on the subject is available here